At w123, your privacy is more than a legal obligation — it is a responsibility we have taken seriously from day one. This document clearly explains what data we collect, why we need it, how we protect it, and what your rights are as a member. Please read it carefully before using our platform.
These principles shape how we handle every piece of personal information you entrust to the w123 platform.
All data transmitted between your device and w123 servers is protected by 256-bit SSL encryption – the same technology used by Maybank, CIMB and Malaysia's major banks to secure online transactions.
W123 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes without your explicit prior consent.
You have the right to access, amend, download, or request the deletion of your personal data at any time through the w123 account panel or by contacting our support team directly.
W123 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data handling practices are designed to meet or exceed applicable data protection legal requirements.
Member personal data is stored on servers protected by strict access controls, multi-layered firewalls and regular independent security audits to ensure no unauthorised access occurs.
In the event of any security incident involving member data, w123 is committed to notifying affected members within the timeframe required by law and taking prompt remedial action.
This Privacy Policy explains how w123 ("we", "the platform", or "w123") collects, uses, stores, protects, and shares your personal information when you use our services on w123.life or through any related applications or services. By registering for or using the w123 platform, you agree to the practices described in this Privacy Policy. We encourage you to read this document thoroughly and to contact our support team if there is anything you are unsure about.
W123 is an online entertainment and betting platform operating and serving users in Malaysia. We understand that your trust is the foundation of our relationship, and the most important part of building that trust is being transparent about how we handle your personal information.
This Privacy Policy is written in plain, straightforward language — not complex legal jargon — because we believe you deserve to know exactly what happens to your data. Whether you are depositing funds via Touch 'n Go eWallet, GrabPay or DuitNow, placing a bet on a Malaysia Super League or EPL match, or getting in touch with our support team — every one of these interactions involves personal data that we handle with full responsibility.
w123 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection legislation. We have appointed a Data Protection Officer responsible for ensuring all data handling practices meet the required standards.
Quick Summary: We collect the data needed to run our services, protect it seriously, never sell it to others and give you full control over it. That is the essence of our privacy policy.
W123 only collects data that is genuinely necessary to provide you with a safe, seamless and high-quality service. We do not collect information that is excessive or irrelevant to the platform's operations.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, phone number, date of birth | Account verification, KYC |
| Financial | Deposit methods, transaction records | Payment processing |
| Technical | IP address, device type | Security, fraud detection |
| Usage | Activity logs, clicks, session duration | Platform improvements |
| Communications | Support tickets, chat conversations | Customer service, auditing |
Every piece of data we collect has a clear and legitimate purpose. We do not use your data for anything unrelated to the provision of our services w123 without your consent.
We may use your contact information to send you details about promotions, bonuses, and special offers w123 — but only if you have given consent to receive such communications during registration or through your account settings. You may withdraw this consent at any time via the unsubscribe link in any message or through your account settings.
w123 will never ask for your account password via email, SMS, or any other communication channel. If you receive such a request, it is a fraudulent attempt that has no connection to us.
We understand that most users' primary concern is who else has access to their personal information. The short answer from w123: we do not sell your data to anyone, and we only share data under very limited and lawful circumstances.
All third parties with access to w123 member data are bound by data processing agreements requiring them to uphold privacy standards equal to or higher than those of w123 itself.
Member data security is our highest priority w123. We continuously invest in our cybersecurity infrastructure to keep your information protected against the latest threats.
Like most modern websites, the w123 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
You can manage cookies through your web browser settings. Most modern browsers allow you to view, delete or block specific cookies. Please note, however, that blocking essential cookies may affect your ability to log in or use certain features of the w123 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our privacy commitment w123, you have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights.
You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 30 working days.
If any of your data is inaccurate or out of date, you have the right to request a correction through your account panel or by contacting our support team.
You may request deletion of your personal data under certain circumstances — for example, when closing your account and where there is no legal obligation to retain that data.
In certain circumstances, you can request that we restrict how we use your data while a dispute is being resolved or a review is in progress.
You have the right to receive the data you have provided to us in a machine-readable format for transfer to another service provider of your choice.
You may object to the use of your data for direct marketing purposes at any time. Requests will be processed immediately, no questions asked.
To exercise any of the rights above, contact our Data Protection Officer by email at support@w123.life, stating the specific right you wish to exercise. We will acknowledge your request within 5 business days and resolve it within 30 business days.
W123 retains your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy and to meet applicable legal obligations.
When data is no longer needed and there is no legal obligation to retain it, w123 will securely delete or anonymise that data using methods that ensure it cannot be recovered or accessed again by any party.
When you close your w123 account, we will delete your personal data that is no longer required within 90 days, except for data that must be retained for legal compliance purposes as stated above.
Platform w123 is intended for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.
Should we discover that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. If you are a parent or guardian and believe your child has registered an account with w123, please contact our support team immediately at support@w123.life and we will treat this as a matter of the highest priority.
w123 services are intended for users aged 18 years and above only. Registration or use by minors is a serious violation of the Terms and Conditions, and any such account will be terminated immediately upon detection.
The technology industry and data protection legislation continue to evolve, and w123 may need to update this Privacy Policy from time to time to reflect changes in how we operate or newly applicable legal requirements.
When we make material changes to this Privacy Policy, we will notify you via a prominent notice on the w123 platform or by email to the address registered to your account, at least 14 days before the changes take effect — unless an immediate change is required for security or legal compliance reasons.
Your continued use of the w123 platform after any amendments to this Privacy Policy take effect constitutes your acceptance of the updated version. The "Last updated" date at the top of this page always reflects when the most recent changes were made. We encourage you to check this page periodically to stay informed about how we protect your data.
If you have any questions, concerns or complaints about how w123 handles your personal data, or if you wish to exercise any of the privacy rights set out in Section 7, please reach out to us through the following channels.
For information on the platform's general terms of use, please refer to Terms & Conditions us. For responsible gambling guidelines, visit our Responsible Gaming. Frequently asked questions have also been addressed on the FAQ us.
Quick answers to the most frequently asked questions about privacy and data protection at w123.